Privacy Policy

Our Commitment to Your Privacy

At Nestway Immigration, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect your personal information and your rights regarding your information when using our services.

Information We Collect

We may collect and hold personal information that is necessary for us to provide our migration consultancy services, including:

  • Personal identifiers: Name, date of birth, gender, nationality, passport details.
  • Contact information: Email address, phone number, residential and mailing address.
  • Visa and immigration-related documents: Education, employment history, family details, financial documents.
  • Sensitive information: Health and character information required for visa applications, if relevant.
  • Website and communications data: IP address, browser type, access times, referring websites, and pages visited when using our website.

We collect this information directly from you, from your authorised representatives, or from third parties where you have provided consent (e.g., previous agents, employers, education providers).

How We Use Your Information

We use your personal information to:

  • Provide migration advice and visa services.
  • Assess your eligibility for visas and prepare and lodge applications.
  • Communicate with you regarding your application, appointments, or general enquiries.
  • Comply with Australian laws and regulations.
  • Improve our website and services through analytics.
  • Provide updates or newsletters if you have subscribed (you can opt out anytime).

Disclosure of Your Information

Nestway Immigration will not sell or rent your personal information.

We may disclose your information to:

  • The Department of Home Affairs and other relevant Australian Government agencies as required for your visa application.
  • Third-party service providers (such as translators, skills assessment authorities, or health assessment providers) as necessary for your matter.
  • Professional advisers (legal, accounting, IT) assisting with service delivery, under confidentiality agreements.
  • As required or authorised by law.

We will only share your sensitive or personal information with third parties with your consent or as required by law.

Security of Your Information

We take the security of your information seriously and have implemented measures to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include:

  • Secure electronic data storage and access controls.
  • Physical security measures at our office.
  • Regular staff training on confidentiality and privacy.
  • Encryption where appropriate.

However, we cannot guarantee the security of information transmitted online. Transmission is at your own risk, and we recommend you take appropriate precautions.

Access and Correction

You may request access to your personal information we hold and request its correction if it is inaccurate, incomplete, or outdated.

To request access or corrections, please contact us at:
admin@nestwayimmigration.com.au

We may require identity verification before processing your request. If we refuse your request, we will provide written reasons.

Cookies and Website Tracking

Nestway Immigration may use cookies on our website to enhance user experience and gather statistical data on website usage to improve our services. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

This privacy policy may be updated periodically to reflect legal, technological, or operational changes. The latest version will always be available on our website.

Privacy Complaints and Enquiries

If you have any questions about this policy, your privacy, or wish to make a complaint about how we handle your personal information, please contact: admin@nestwayimmigration.com.au

We will acknowledge your complaint and respond within a reasonable period.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.